Return & Refund Policy
We want you to love your purchase. Please read our guidelines on returns, inspections, and exchanges.
Inspection at Delivery
Product(s) purchased from BeautyMart.lk should be inspected at the time of delivery in the presence of the delivery rider.
Important: If you notice any issue with the item(s), please hand it back to the rider immediately. Complaints made after the delivery rider has left will not be accepted.
How to File a Complaint
You are advised to log a complaint through one of the following contacts immediately and obtain a complaint reference number for follow-up:
Hotline
076 011 6578Email Support
info@beautymart.lkWhen are complaints accepted?
Complaints will be accepted under the following specific circumstances:
- Damaged GoodsProduct is visibly damaged upon arrival.
- Formulation IssuesChanges in formulation, such as unusual appearance, separation, or unpleasant odour.
- Insufficient Shelf LifeProducts with less than two (2) months of remaining shelf life will be eligible for complaint.
- Allergic ReactionsSubject to specific terms and conditions (see section below).
- Change of MindProducts may be exchanged within three (3) days of receipt. Items must be in resalable condition with all original packaging.
Allergy-Related Complaints
We understand that certain products may not suit every skin type. Customers are encouraged to review ingredient lists carefully and consult our support team before purchase.
- All product information, including ingredients and usage guidelines, is provided by the manufacturer. Customers with known sensitivities or specific ingredient concerns should consult a medical professional prior to ordering. If an order is placed independently, the customer assumes all related risks, and returns or refunds will not be accepted.
Refund Methods & Costs
Delivery Charges
Delivery charges for returns will not be borne by BeautyMart.lk and must be covered by the customer.
Processing
Once a complaint is lodged via hotline or email, it is forwarded to our customer care department for immediate handling.
Refund Method
If the issue is not due to a fault on the part of BeautyMart.lk, no monetary refunds will be provided. Refunds will only be issued as an exchange for another product or a coupon code for future use.
* All policies above are subject to change at the discretion of BeautyMart.lk management without prior notice.